What is Caller ID and call popping
Posted: Wednesday, August 30, 2006
by stewart Harding
Diplomat
In the taxi software industry there is a feature called "Call popping"
Without caller ID and call popping, also known as job popping most booking and dispatch system are not much better than pen and paper.
What is "Caller ID
Caller ID is when the telephonist can see a display of all the numbers that are ringing, more advanced software such as Diplomat Navigator will also show the corresponding names and addresses that these numbers relate to.
This useful feature enables a busy telephonist to cherry pick where the calls are coming from and answer the ones most appropriate to the work balance. They literally look to see where the clear cars are and look at the areas the calls come from and using their mouse click on the most appropriate line.
What is "Call popping"
Once answered the callers previous job history is displayed and the telephonist can easily pick the address and relevant matching job details to rapidly speed up the booking process. This feature tremendously cuts down the typing a telephonist has to do.
Telephone reporting and statistics
In addition to this the recorded data allows management to look at reports and telephone statistics. The logs of calls will show how many rings to answer, missed calls and calls not resulting in a booking. more>
Telephone voice recording
In addition to these useful statistics the caller ID software can also be used to control the voice recording suite and enable any booking voice recordings to be indexed to a job number and to be played back at a later date if required.
Why is it free?
As we feel that Caller ID is the most powerful and most often requested feature of Diplomat Navigator (over 90% of our customers use it) we feel it would be unfair to try and charge for it as an optional feature. It is therefore included in all future releases of Diplomat Navigator. We do however charge a small fee for the switch manufacturers or any third party software that may be needed.
For further information or specifications see http://www.diplomat.co.uk
What Hardware do I need.
The pbx software can connect to either a single line caller ID box for businesses with only a single phone line this is available from http://www.diplomat.co.uk
The PBX software can be used with a variety of PBXs from the simple 4 line Analogue Hybrex to a 128 line Digital Avaya Callcentre exchange.
FAQ.
The most common PBX to be used is the Diplomat Call centre, the most common by BT is the Nortel / Avaya BCM50 and the caller ID is also compatible with that.
Stewart Harding is the CEO of Diplomat Ltd.
This Article has been viewed 648 times. (Not updated in real-time.)
No comments yet.We want your comments! If you can read this, you don't have javascript enabled, so you can't use this comment system. Please enable javascript.